What is Customer Feedback Data? Examples, Datasets and Providers
On This Page:
- Overview
- Datasets
- Providers
- Attributes
- Guide
- FAQ
On This Page:
- Overview
- Datasets
- Providers
- Attributes
- Guide
- FAQ
What is Customer Feedback Data?
Customer feedback data refers to the information collected from customers regarding their experiences and opinions about a product, service, or brand. This data is gathered through various methods such as surveys, reviews, social media comments, and direct interactions with customer service. By analyzing customer feedback data, businesses can gain insights into customer satisfaction and identify areas for improvement.
What are Examples of Customer Feedback Data?
Examples of customer feedback data include survey responses, product reviews, social media comments, and feedback received through customer service channels.
Best Customer Feedback Databases & Datasets
Here is our curated selection of top Customer Feedback Data sources. We focus on key factors such as data reliability, accuracy, and flexibility to meet diverse use-case requirements. These datasets are provided by trusted providers known for delivering high-quality, up-to-date information.
TagX Ecommerce Reviews data | Customer sentiment Analysis | Customer feedback data | Ecommerce data
Customer Feedback Data | Customer Experience Data | 140K+ companies | 5M+ reviews from PissedConsumer
The Data Appeal | Customer Experience Data | API & Dataset | 251 POI Mapped | 180+ countries | GDPR-Compliant | Historical Data Since 2019
Customer Feedback Data | Customer Experience Data | Reasons of the calls from consumers to companies
BoldData - Custom Mailing List Creation Service (1,500+ criteria)
Grepsr| Yelp Resturants Address and Reviews Data | Global Coverage with Custom and On-demand Datasets
Consumer Sentiment Data | Global Audience Insights | Psychographic Profiles & Trends | Best Price Guaranteed
Webautomation Ecommerce Company Data | Web Extraction Data | GDPR Compliant
TagX Web Scraping Data | Web data extraction | Scrape Ecommerce websites | Data from all popular domains | Global web data | 100% compliant
PromptCloud | Consumer Review Insights | Customer Sentiment Data Analysis | Market Trends | Scrape Ecommerce Websites
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Top Customer Feedback Data Providers & Companies
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WiserBrand.com
CoverageUSAUK+61VOur company, Eqman, engaged with Wiser Brand for their consumer data services, particularly focused on anonymized consumer behavior data. At first glance, Wiser Brand seemed like a reliable partner for gaining valuable insights into consumer trends and preferences. However, our experience revealed several concerns. Wiser Brand provided anonymized data as promised, but the quality of this data was inconsistent. We often encountered gaps in key information, which hindered our ability to make informed decisions. Additionally, the frequency of data updates was slower than expected, impacting our real-time analysis. One of the major issues was the transparency of their data sourcing. While they assured us that the data was anonymized and compliant with privacy regulations, their explanations lacked detail. This raised doubts about the ethical standards behind their operations, which is a critical factor for any business handling sensitive consumer information. In conclusion, while Wiser Brand offers a unique product in anonymized consumer data, the inconsistencies in data quality and transparency issues made the experience less than satisfactory. We would recommend proceeding with caution when considering them as a data provider.
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The Data Appeal Company
CoverageUSAUK+247VThe Data Appeal Company is a helpful partner. Their AI-driven datasets provide a comprehensive global view across industries. Their data fuels informed decisions and optimizes performance. It's a quietly powerful tool for businesses looking to stay ahead, offering a seamless customer experience and unmatched reliability. In a nutshell, it's the edge you need without the fanfare. Highly recommended for those serious about staying competitive. A solid 5 stars.
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Dataplex
CoverageUSAUK+248Dataplex Consulting & Data Products offers top-notch, turnkey data products, making data easily accessible for any business. Our data pipelines feature automatic quality checks and active monitoring, ensuring timely, clean, and high-quality data designed for seamless ingestion.50B+ RowsComprehensive DatasetsClassifyAI EnrichedFrom 2007+Historical -
TagX
CoverageUSAUK+248VWe requested data in the form of various forms and documents associated with Tax and Bookkeeping that we plan to use to developing a digital document processing solution based on artificial intelligence.
Main Attributes of Customer Feedback Data
Below, we outline the most popular attributes associated with this type of data—features that data buyers are actively seeking to meet their needs.
| Attribute | Type | Description | Action |
|---|---|---|---|
| String | The name of a company or business, might be the legal or brand name. | View 9 datasets | |
| String | The first name of a contact. | View 6 datasets | |
| String | The last name (surname) of a contact. | View 6 datasets | |
| String | The rating of a product. | View 6 datasets | |
| String | The name of a city. | View 5 datasets | |
| String | The approx. number of employees working for a company. | View 5 datasets |
Customer Feedback Data Attributes
- Survey Responses: Quantitative and qualitative data collected from structured questionnaires.
- Review Ratings: Scores and comments from product or service reviews.
- Social Media Mentions: Customer opinions and discussions on social media platforms.
- Customer Service Feedback: Comments and ratings from customer service interactions.
How is Customer Feedback Data Collected?
Customer feedback data is collected through various channels, including:
- Online surveys
- Feedback forms
- Social media monitoring
- Direct customer interactions
Businesses use feedback management systems and CRM tools to gather and analyze this data. Additionally, sentiment analysis and text analytics tools can be employed to extract insights from unstructured feedback.
Why is Customer Feedback Data Important?
Customer feedback data is crucial because it provides a direct line to customer thoughts and opinions. It allows businesses to identify strengths and weaknesses in their offerings and make data-driven decisions to improve customer satisfaction.
Customer Feedback Data Use Cases
- Product Improvement: Using feedback to enhance product features and address issues.
- Customer Satisfaction Measurement: Tracking customer satisfaction levels over time.
- Service Enhancement: Identifying areas for improvement in customer service delivery.
- Loyalty Program Design: Creating reward programs based on customer preferences and feedback.
Frequently Asked Questions
How is the Quality of Customer Feedback Data Maintained?
The quality of Customer Feedback Data is ensured through rigorous validation processes, such as cross-referencing with reliable sources, monitoring accuracy rates, and filtering out inconsistencies. High-quality datasets often report match rates, regular updates, and adherence to industry standards.
How Frequently is Customer Feedback Data Updated?
The update frequency for Customer Feedback Data varies by provider and dataset. Some datasets are refreshed daily or weekly, while others update less frequently. When evaluating options, ensure you select a dataset with a frequency that suits your specific use case.
Is Customer Feedback Data Secure?
The security of Customer Feedback Data is prioritized through compliance with industry standards, including encryption, anonymization, and secure delivery methods like SFTP and APIs. At Datarade, we enforce strict policies, requiring all our providers to adhere to regulations such as GDPR, CCPA, and other relevant data protection standards.
How is Customer Feedback Data Delivered?
Customer Feedback Data can be delivered in formats such as CSV, JSON, XML, or via APIs, enabling seamless integration into your systems. Delivery frequencies range from real-time updates to scheduled intervals (daily, weekly, monthly, or on-demand). Choose datasets that align with your preferred delivery method and system compatibility for Customer Feedback Data.
How Much Does Customer Feedback Data Cost?
The cost of Customer Feedback Data depends on factors like the datasets size, scope, update frequency, and customization level. Pricing models may include one-off purchases, monthly or yearly subscriptions, or usage-based fees. Many providers offer free samples, allowing you to evaluate the suitability of Customer Feedback Data for your needs.
