What is Customer Feedback Data? Examples, Uses & Datasets
What is Customer Feedback Data?
Customer feedback data refers to the information collected from customers regarding their experiences and opinions about a product, service, or brand. This data is gathered through various methods such as surveys, reviews, social media comments, and direct interactions with customer service. By analyzing customer feedback data, businesses can gain insights into customer satisfaction and identify areas for improvement.
Best Customer Feedback Data Databases & Datasets
Here is Datarade's curated selection of top Customer Feedback Data. These trusted databases and datasets offer high-quality, up-to-date information.
TagX Ecommerce Reviews data | Customer sentiment Analysis | Customer feedback data | Ecommerce data
WiserBrand | Customer Feedback Data | Customer Experience Data | Reasons of the calls from consumers to companies
The Data Appeal | Customer Experience Data | API & Dataset | 251 POI Mapped | 180+ countries | GDPR-Compliant | Historical Data Since 2019
WiserBrand.com: Customer Feedback Data | Customer Experience Data | 140 000+ companies | 5 000 000+ reviews from PissedConsumer
Trustpilot Consumer Review Data: 2+ Years of Insights for Customer Insights & Market Trends | Public Web Data
WiserBrand | Customer Feedback Data | Customer Experience Data | Unique Consumer Sentiment Data: Transcription of the calls to the companies
Dataplex: Reddit Data | Consumer Behavior Data | 2.1M+ subreddits: trends, audience insights + more | Ideal for Interest-Based Segmentation
In-Depth Consumer Review Data & Customer Experience Insights: Trustpilot, G2, & Capterra Data for Market Research | Public Web Data
In-Depth Customer Experience Data: 2+ Years of Trustpilot, 3+ G2 & Capterra Insights for Consumer Behavior Analysis | Public Web Data
Product Review Data & Consumer Behavior Insights: 2Y+ of Trustpilot, G2, Capterra Data for Product Development, Competitive Analysis | Public Web Data
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What are Examples of Customer Feedback Data?
Examples of customer feedback data include survey responses, product reviews, social media comments, and feedback received through customer service channels. This data helps businesses understand customer needs, preferences, and pain points..
Customer Feedback Data Attributes
- Survey Responses: Quantitative and qualitative data collected from structured questionnaires.
- Review Ratings: Scores and comments from product or service reviews.
- Social Media Mentions: Customer opinions and discussions on social media platforms.
- Customer Service Feedback: Comments and ratings from customer service interactions.
How is Customer Feedback Data Collected?
Customer feedback data is collected through various channels, including:
- Online surveys
- Feedback forms
- Social media monitoring
- Direct customer interactions
Businesses use feedback management systems and CRM tools to gather and analyze this data. Additionally, sentiment analysis and text analytics tools can be employed to extract insights from unstructured feedback.
Why is Customer Feedback Data Important?
Customer feedback data is crucial because it provides a direct line to customer thoughts and opinions. It allows businesses to identify strengths and weaknesses in their offerings and make data-driven decisions to improve customer satisfaction.
Customer Feedback Data Use Cases
- Product Improvement: Using feedback to enhance product features and address issues.
- Customer Satisfaction Measurement: Tracking customer satisfaction levels over time.
- Service Enhancement: Identifying areas for improvement in customer service delivery.
- Loyalty Program Design: Creating reward programs based on customer preferences and feedback.
Frequently Asked Questions
Where can I buy Customer Feedback Data?
Data providers and vendors listed on Datarade sell Customer Feedback Data products and samples. Popular Customer Feedback Data products and datasets available on our platform are TagX Ecommerce Reviews data | Customer sentiment Analysis | Customer feedback data | Ecommerce data by TagX, WiserBrand | Customer Feedback Data | Customer Experience Data | Reasons of the calls from consumers to companies by WiserBrand.com, and The Data Appeal | Customer Experience Data | API & Dataset | 251 POI Mapped | 180+ countries | GDPR-Compliant | Historical Data Since 2019 by The Data Appeal Company.
How can I get Customer Feedback Data?
You can get Customer Feedback Data via a range of delivery methods - the right one for you depends on your use case. For example, historical Customer Feedback Data is usually available to download in bulk and delivered using an S3 bucket. On the other hand, if your use case is time-critical, you can buy real-time Customer Feedback Data APIs, feeds and streams to download the most up-to-date intelligence.