Customer Complaint Dataset [Experience Breakdown] – Real-world friction points for CX and escalation modeling product image in hero

Customer Complaint Dataset [Experience Breakdown] – Real-world friction points for CX and escalation modeling

WiserBrand.com
5.0(2)Badge iconVerified Data Provider
complaint_title
complaint_text
wanted_solution
review_recommendation
device_type
activated_date
long_name
name State
name
firm_name
HEM
registerDate
lastvisitDate
cat_name
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Volume
5M
reviews
Avail. Formats
.json, .csv, and .xls
File
Coverage
63
Countries

Data Dictionary

[Sample] Data Sample For Datarade.Xlsx Reviews For Datarade (1)
Attribute Type Example Mapping
complaint_title
String Hi, This is Lisa. My account has been frozen for two mont...
complaint_text
String Hi, This is Lisa.<br >My account has been frozen for two ...
wanted_solution
review_recommendation
String I wish they would be more careful and put as little money...
device_type
String phoneIos
activated_date
DateTime 2024-01-15T23:51:15+00:00
long_name
String United States
name State
String NEW YORK
name
String QUEENS
firm_name
String Bedpage
HEM
String 59b53608ca7c80224ac7de1eb5535ccc
registerDate
DateTime 2023-11-17T17:03:49+00:00
lastvisitDate
DateTime 2024-03-09T12:09:30+00:00
cat_name
String Advertising

Description

This customer complaint dataset exposes where service, support, or product issues occur across 160+ industries.
"This dataset captures customer complaints tied to service and experience failures, offering critical insights into where and how breakdowns occur. Sourced from reviews across 160+ industries, it focuses on moments when expectations weren’t met — and how consumers express that failure. Key data features: -Complaint text classified by service failure (e.g., “agent never responded,” “damaged item,” “billing error”) -Sentiment of the review (e.g., positive, negative, neutral) -Optional metadata: company/brand, timestamp, region, platform -Resolution request tagging (e.g., refund, apology, fix, cancellation) The list may vary based on the industry and can be customized as per your request. Use this dataset to: -Train AI models that triage and escalate high-frustration complaints -Monitor systemic failure trends across brands or departments -Detect CX touchpoints that drive dissatisfaction or legal risk -Develop bots and assistants that recognize emotional cues in complaints -Inform service design teams about recurring pain points Whether for automation, empathy modeling, or escalation tracking, this dataset transforms raw frustration into structured intelligence for customer experience leaders and AI builders."

Country Coverage

Europe (50)
Albania
Andorra
Austria
Belarus
Belgium
Bosnia and Herzegovina
Bulgaria
Croatia
Czech Republic
Denmark
Estonia
Faroe Islands
Finland
France
Germany
Gibraltar
Greece
Guernsey
Holy See
Hungary
Iceland
Ireland
Isle of Man
Italy
Jersey
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia (the former Yugoslav Republic of)
Malta
Moldova (Republic of)
Monaco
Montenegro
Netherlands
Norway
Poland
Portugal
Romania
San Marino
Serbia
Slovakia
Slovenia
Spain
Svalbard and Jan Mayen
Sweden
Switzerland
Ukraine
United Kingdom
Åland Islands
North America (13)
Belize
Bermuda
Canada
Costa Rica
El Salvador
Greenland
Guatemala
Honduras
Mexico
Nicaragua
Panama
Saint Pierre and Miquelon
United States of America

Volume

160 industries
140,000 companies
5 million reviews

Pricing

5% discount if you buy via Datarade
WiserBrand.com has not published pricing information for this product yet. You can request detailed pricing information below.

Suitable Company Sizes

Small Business
Medium-sized Business
Enterprise

Delivery

Methods
S3 Bucket
Email
REST API
Frequency
daily
weekly
monthly
quarterly
yearly
real-time
on-demand
Format
.json
.csv
.xls
.txt

Use Cases

Categories

Related Products

Frequently asked questions

What is Customer Complaint Dataset [Experience Breakdown] – Real-world friction points for CX and escalation modeling?

This customer complaint dataset exposes where service, support, or product issues occur across 160+ industries.

What is Customer Complaint Dataset [Experience Breakdown] – Real-world friction points for CX and escalation modeling used for?

This product has 4 key use cases. WiserBrand.com recommends using the data for 360-Degree Customer View, Customer Insights, Customer Data Insights, and LLM Training. Global businesses and organizations buy Consumer Review Data from WiserBrand.com to fuel their analytics and enrichment.

Who can use Customer Complaint Dataset [Experience Breakdown] – Real-world friction points for CX and escalation modeling?

This product is best suited if you’re a Small Business, Medium-sized Business, or Enterprise looking for Consumer Review Data. Get in touch with WiserBrand.com to see what their data can do for your business and find out which integrations they provide.

Which countries does Customer Complaint Dataset [Experience Breakdown] – Real-world friction points for CX and escalation modeling cover?

This product includes data covering 63 countries like USA, Germany, UK, France, and Italy. WiserBrand.com is headquartered in United States of America.

How much does Customer Complaint Dataset [Experience Breakdown] – Real-world friction points for CX and escalation modeling cost?

Pricing information for Customer Complaint Dataset [Experience Breakdown] – Real-world friction points for CX and escalation modeling is available by getting in contact with WiserBrand.com. Connect with WiserBrand.com to get a quote and arrange custom pricing models based on your data requirements.

How can I get Customer Complaint Dataset [Experience Breakdown] – Real-world friction points for CX and escalation modeling?

Businesses can buy Consumer Review Data from WiserBrand.com and get the data via S3 Bucket, Email, and REST API. Depending on your data requirements and subscription budget, WiserBrand.com can deliver this product in .json, .csv, .xls, and .txt format.

What is the data quality of Customer Complaint Dataset [Experience Breakdown] – Real-world friction points for CX and escalation modeling?

You can compare and assess the data quality of WiserBrand.com using Datarade’s data marketplace. WiserBrand.com has received 2 reviews from clients.

What are similar products to Customer Complaint Dataset [Experience Breakdown] – Real-world friction points for CX and escalation modeling?

This product has 3 related products. These alternatives include Product Review Dataset [Retail Intelligence] – Multi-industry insights for training AI and tracking product perfomance and place for improvement, Shopify, Woocommerce Data Global Shopify Woocommerce Customers 1.5M+ Contacts (Verified Email, Direct Dials) Decision Makers 20+ Attributes, and Consumer Review Data & Ratings, Business Listings Data from Yelp Real-Time API. You can compare the best Consumer Review Data providers and products via Datarade’s data marketplace and get the right data for your use case.

Pricing available upon request