Customer Service Call Dataset [Multisector] – Annotated support transcripts for training AI and improving CX product image in hero

Customer Service Call Dataset [Multisector] – Annotated support transcripts for training AI and improving CX

WiserBrand.com
5.0(2)Badge iconVerified Data Provider
Company name
Date
Transcription
Summary
Duration
Location
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Volume
350K
calls per month
Avail. Formats
.csv, .json, and .txt
File
Coverage
1
Country
History
1
years

Data Dictionary

[Sample] Transcriptions Dataset
Attribute Type Example Mapping
Company name
String Amazon
Date
String 15:56 2025-04-11
Transcription
String [Speaker System]: By proceeding with this call you agree ...
Summary
String The Amazon customer service representative helps the cust...
Duration
String 0:03:50
Location
String Manhattan, New York, United States

Description

This customer service call dataset includes full transcripts, summaries, and sentiment for AI and CX enhancement.
"This dataset contains transcribed customer support calls from companies in over 160 industries, offering a high-quality foundation for developing customer-aware AI systems and improving service operations. It captures how real people express concerns, frustrations, and requests — and how support teams respond. Included in each record: - Full call transcription with labeled speakers (system, agent, customer) - Concise human-written summary of the conversation - Sentiment tag for the overall interaction: positive, neutral, or negative - Company name, duration, and geographic location of the caller - Call context includes industries such as eCommerce, banking, telecom, and streaming services Common use cases: - Train NLP models to understand support calls and detect churn risk - Power complaint detection engines for customer success and support teams - Create high-quality LLM training sets with real support narratives - Build summarization and topic tagging pipelines for CX dashboards - Analyze tone shifts and resolution language in customer-agent interaction This dataset is structured, high-signal, and ready for use in AI pipelines, CX design, and quality assurance systems. It brings full transparency to what actually happens during customer service moments — from routine fixes to emotional escalations."

Country Coverage

North America (1)
United States of America

History

1 years of historical data

Volume

140,000 companies
350,000 calls per month

Pricing

10% discount if you buy via Datarade
License Starts at
One-off purchase
$5,000$4,500 / purchase
Monthly License Not available
Yearly License Not available
Usage-based Not available

Suitable Company Sizes

Small Business
Medium-sized Business
Enterprise

Delivery

Methods
S3 Bucket
Email
REST API
Frequency
hourly
daily
weekly
monthly
quarterly
yearly
on-demand
Format
.csv
.json
.txt
.xls

Use Cases

Collecting Real-World Insights
Competitor Insights
Sentiment Analysis
Customer Intelligence
LLM Training

Categories

Related Searches

Related Products

Frequently asked questions

What is Customer Service Call Dataset [Multisector] – Annotated support transcripts for training AI and improving CX?

This customer service call dataset includes full transcripts, summaries, and sentiment for AI and CX enhancement.

What is Customer Service Call Dataset [Multisector] – Annotated support transcripts for training AI and improving CX used for?

This product has 5 key use cases. WiserBrand.com recommends using the data for Collecting Real-World Insights, Competitor Insights, Sentiment Analysis, Customer Intelligence, and LLM Training. Global businesses and organizations buy Machine Learning (ML) Data from WiserBrand.com to fuel their analytics and enrichment.

Who can use Customer Service Call Dataset [Multisector] – Annotated support transcripts for training AI and improving CX?

This product is best suited if you’re a Small Business, Medium-sized Business, or Enterprise looking for Machine Learning (ML) Data. Get in touch with WiserBrand.com to see what their data can do for your business and find out which integrations they provide.

How far back does the data in Customer Service Call Dataset [Multisector] – Annotated support transcripts for training AI and improving CX go?

This product has 1 years of historical coverage. It can be delivered on a hourly, daily, weekly, monthly, quarterly, yearly, and on-demand basis.

Which countries does Customer Service Call Dataset [Multisector] – Annotated support transcripts for training AI and improving CX cover?

This product includes data covering 1 country like USA. WiserBrand.com is headquartered in United States of America.

How much does Customer Service Call Dataset [Multisector] – Annotated support transcripts for training AI and improving CX cost?

Pricing for Customer Service Call Dataset [Multisector] – Annotated support transcripts for training AI and improving CX starts at USD5,000 per purchase. WiserBrand.com offers a 10% discount when you buy data from them through Datarade. Connect with WiserBrand.com to get a quote and arrange custom pricing models based on your data requirements.

How can I get Customer Service Call Dataset [Multisector] – Annotated support transcripts for training AI and improving CX?

Businesses can buy Machine Learning (ML) Data from WiserBrand.com and get the data via S3 Bucket, Email, and REST API. Depending on your data requirements and subscription budget, WiserBrand.com can deliver this product in .csv, .json, .txt, and .xls format.

What is the data quality of Customer Service Call Dataset [Multisector] – Annotated support transcripts for training AI and improving CX?

You can compare and assess the data quality of WiserBrand.com using Datarade’s data marketplace. WiserBrand.com has received 2 reviews from clients.

What are similar products to Customer Service Call Dataset [Multisector] – Annotated support transcripts for training AI and improving CX?

This product has 3 related products. These alternatives include Call Transcription Dataset [USA] – Real customer conversations for CX, NLP, and AI training, Audio Annotation Services AI-assisted Labeling Speech Data AI Training Data Natural Language Processing (NLP) Data, and Factori AI & ML Training Data Consumer Data USA Machine Learning Data. You can compare the best Machine Learning (ML) Data providers and products via Datarade’s data marketplace and get the right data for your use case.

Starts at
$5,000$4,500 / purchase
License Starts at
One-off purchase
$5,000$4,500 / purchase
Monthly License Not available
Yearly License Not available
Usage-based Not available