Customer Service Audio Dataset [Raw Call Recordings, Multi-Industry, U.S.] product image in hero

Customer Service Audio Dataset [Raw Call Recordings, Multi-Industry, U.S.]

WiserBrand.com
5.0(2)Badge iconVerified Data Provider
Company name
Duration
Category
country
Created Date
Device_type
OS type
Text
audio_file
Language
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Xxxxx Xxxxxx xxxxx xxxxxxxx xxxxxxx Xxxxx Xxxxxxxx xxxxxxxxxx xxxxxx Xxxxxxxxx
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Xxxxxxxxxx xxxxxx xxxxx xxxxxxxx Xxxxxx Xxxxxxxxxx xxxxxxxxx Xxxxxxxxxx xxxxxxxx xxxxx
Volume
140K
companies
Data Quality
97%
Data accuracy
Avail. Format
.wav
File
Coverage
1
Country

Data Dictionary

Product Attributes
Attribute Type Example Mapping
Company name
String Netflix
Duration
Time 3:47
Category
String COMMUNICATIONS
country
String United States
Created Date
Date 2023-12-08 9:16:29
Device_type
String desktop
OS type
String windows
Text
Text [Speaker System]: By proceeding with this call you agree ...
audio_file
Language
String English

Description

Raw audio recordings of real customer service interactions across 160 industries — ideal for voice AI training, speech recognition, and acoustic modeling.
This dataset contains thousands of authentic audio recordings of customer calls to service teams across key U.S. industries. Captured from inbound support channels, these files reflect natural speech in real service contexts, with varied speaker accents, background noise, and emotion levels. Each recording involves only a customer and a customer service agent, preserving a realistic two-party call structure. Dataset includes: - Thousands of customer service call recordings (WAV/MP3) - English language, native and accented speech - Real-world acoustic conditions (noise, silence, overlapping speech) - Dataset language: English (other languages on request) Use this dataset to: - Train speech-to-text engines on real-world, noisy support audio - Build speaker diarization and audio segmentation models - Simulate customer-agent voice interactions for LLM fine-tuning - Test multilingual or accent-robust audio pipelines - Develop acoustic models for call quality enhancement This audio-first dataset is ideal for ASR developers, call center AI builders, and speech researchers looking for real-life, labeled customer service calls.

Country Coverage

North America (1)
United States of America

Volume

140,000 companies
600 calls per day
1,600 hours of new recordings per day

Pricing

Free sample available
5% discount if you buy via Datarade
License Starts at
One-off purchase
$58,000$55,100 / purchase
Monthly License Available
Yearly License Available
Usage-based
$5.80$5.51 / 1 record

Suitable Company Sizes

Small Business
Medium-sized Business
Enterprise

Quality

Self-reported by the provider
97%
Data accuracy

Delivery

Methods
Email
S3 Bucket
REST API
Frequency
daily
weekly
monthly
quarterly
yearly
Format
.wav

Use Cases

Machine Learning (ML)
Customer Intelligence
Speech Recognition LLM Training AI Agent Integration

Categories

Related Products

Frequently asked questions

What is Customer Service Audio Dataset [Raw Call Recordings, Multi-Industry, U.S.]?

Raw audio recordings of real customer service interactions across 160 industries — ideal for voice AI training, speech recognition, and acoustic modeling.

What is Customer Service Audio Dataset [Raw Call Recordings, Multi-Industry, U.S.] used for?

This product has 5 key use cases. WiserBrand.com recommends using the data for Machine Learning (ML), Customer Intelligence, Speech Recognition, LLM Training, and AI Agent Integration. Global businesses and organizations buy Machine Learning (ML) Data from WiserBrand.com to fuel their analytics and enrichment.

Who can use Customer Service Audio Dataset [Raw Call Recordings, Multi-Industry, U.S.]?

This product is best suited if you’re a Small Business, Medium-sized Business, or Enterprise looking for Machine Learning (ML) Data. Get in touch with WiserBrand.com to see what their data can do for your business and find out which integrations they provide.

Which countries does Customer Service Audio Dataset [Raw Call Recordings, Multi-Industry, U.S.] cover?

This product includes data covering 1 country like USA. WiserBrand.com is headquartered in United States of America.

How much does Customer Service Audio Dataset [Raw Call Recordings, Multi-Industry, U.S.] cost?

Pricing for Customer Service Audio Dataset [Raw Call Recordings, Multi-Industry, U.S.] starts at USD5.80 per 1 record. WiserBrand.com offers a 5% discount when you buy data from them through Datarade. Connect with WiserBrand.com to get a quote and arrange custom pricing models based on your data requirements.

How can I get Customer Service Audio Dataset [Raw Call Recordings, Multi-Industry, U.S.]?

Businesses can buy Machine Learning (ML) Data from WiserBrand.com and get the data via Email, S3 Bucket, and REST API. Depending on your data requirements and subscription budget, WiserBrand.com can deliver this product in .wav format.

What is the data quality of Customer Service Audio Dataset [Raw Call Recordings, Multi-Industry, U.S.]?

WiserBrand.com has reported that this product has the following quality and accuracy assurances: 97% Data accuracy. You can compare and assess the data quality of WiserBrand.com using Datarade’s data marketplace. WiserBrand.com has received 2 reviews from clients.

What are similar products to Customer Service Audio Dataset [Raw Call Recordings, Multi-Industry, U.S.]?

This product has 3 related products. These alternatives include Customer Support Audio Dataset [Frustration, Churn Signals, Emotional Speech], Audio ML/ DL - Noise Level Data 180+ Countries Coverage CCPA, GDPR Compliant 35 B + Data Points 100% Traceable Consent, and Mixed Speech Data 5,000 Hours Code-switching Audio Data Speech Recognition Data AI Datasets. You can compare the best Machine Learning (ML) Data providers and products via Datarade’s data marketplace and get the right data for your use case.

Starts at
$5.80$5.51 / 1 record
License Starts at
One-off purchase
$58,000$55,100 / purchase
Monthly License Available
Yearly License Available
Usage-based
$5.80$5.51 / 1 record

WiserBrand.com

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