Customer Support Audio Dataset [Frustration, Churn Signals, Emotional Speech] product image in hero

Customer Support Audio Dataset [Frustration, Churn Signals, Emotional Speech]

WiserBrand.com
5.0(2)Badge iconVerified Data Provider
Company name
Duration
Category
country
Created Date
Device_type
OS type
Text
audio_file
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Volume
140K
companies
Data Quality
97%
Data Accuracy
Avail. Formats
.mp3 and .wav
File
Coverage
1
Country

Data Dictionary

Product Attributes
Attribute Type Example Mapping
Company name
String Netflix
Duration
Integer 227
Category
String COMMUNICATIONS
country
String United States
Created Date
String 2023-12-08 9:16:29
Device_type
String desktop
OS type
String windows
Integer #*#*#####**#****#######*#*###### Hashed Email Address
Text
Text [Speaker System]: By proceeding with this call you agree ...
audio_file

Description

Audio files from escalated customer service calls — complaints, issue addressing, different sentiment — perfect for emotional AI and voice analytics.
Each audio file captures a real support conversation with emotional intensity, including refund requests and repeated unresolved issues. Dataset includes: - Customer-agent call recordings with labeled escalation triggers - Emotional audio cues (raised voice, interruptions, urgency tones) - Optional: timestamp metadata and industry classification We provide custom datasets on demand: - Multi-language datasets - Calls from various countries - Calls to companies in specific industries (healthcare, banking, e-commerce, etc.) Use this dataset to: - Train voice AI models to detect escalation risks in real-time - Build speech-based churn prediction engines - Fine-tune LLMs and bots with real emotional tone inputs - Study audio-based frustration markers across verticals - Improve support routing or triage models based on live voice cues Perfect for voice AI teams, CX analysts, and researchers working on emotional speech, call scoring, and risk detection in real-time support environments.

Country Coverage

North America (1)
United States of America

Volume

140,000 companies
600 calls per day
1,600 hours of new recordings per day
10,000 hours

Pricing

Free sample available
5% discount if you buy via Datarade
License Starts at
One-off purchase
$58,000$55,100 / purchase
Monthly License Available
Yearly License Available
Usage-based
$5.80$5.51 / hour

Suitable Company Sizes

Small Business
Medium-sized Business
Enterprise

Quality

Self-reported by the provider
97%
Data Accuracy

Delivery

Methods
S3 Bucket
Email
REST API
Frequency
daily
weekly
monthly
quarterly
yearly
Format
.mp3
.wav

Use Cases

Machine Learning (ML)
Customer Intelligence
Speech Recognition LLM Training AI Agent Integration

Categories

Related Products

Frequently asked questions

What is Customer Support Audio Dataset [Frustration, Churn Signals, Emotional Speech]?

Audio files from escalated customer service calls — complaints, issue addressing, different sentiment — perfect for emotional AI and voice analytics.

What is Customer Support Audio Dataset [Frustration, Churn Signals, Emotional Speech] used for?

This product has 5 key use cases. WiserBrand.com recommends using the data for Machine Learning (ML), Customer Intelligence, Speech Recognition, LLM Training, and AI Agent Integration. Global businesses and organizations buy Machine Learning (ML) Data from WiserBrand.com to fuel their analytics and enrichment.

Who can use Customer Support Audio Dataset [Frustration, Churn Signals, Emotional Speech]?

This product is best suited if you’re a Small Business, Medium-sized Business, or Enterprise looking for Machine Learning (ML) Data. Get in touch with WiserBrand.com to see what their data can do for your business and find out which integrations they provide.

Which countries does Customer Support Audio Dataset [Frustration, Churn Signals, Emotional Speech] cover?

This product includes data covering 1 country like USA. WiserBrand.com is headquartered in United States of America.

How much does Customer Support Audio Dataset [Frustration, Churn Signals, Emotional Speech] cost?

Pricing for Customer Support Audio Dataset [Frustration, Churn Signals, Emotional Speech] starts at USD5.80 per hour. WiserBrand.com offers a 5% discount when you buy data from them through Datarade. Connect with WiserBrand.com to get a quote and arrange custom pricing models based on your data requirements.

How can I get Customer Support Audio Dataset [Frustration, Churn Signals, Emotional Speech]?

Businesses can buy Machine Learning (ML) Data from WiserBrand.com and get the data via S3 Bucket, Email, and REST API. Depending on your data requirements and subscription budget, WiserBrand.com can deliver this product in .mp3 and .wav format.

What is the data quality of Customer Support Audio Dataset [Frustration, Churn Signals, Emotional Speech]?

WiserBrand.com has reported that this product has the following quality and accuracy assurances: 97% Data Accuracy. You can compare and assess the data quality of WiserBrand.com using Datarade’s data marketplace. WiserBrand.com has received 2 reviews from clients.

What are similar products to Customer Support Audio Dataset [Frustration, Churn Signals, Emotional Speech]?

This product has 3 related products. These alternatives include Customer Service Audio Dataset [Raw Call Recordings, Multi-Industry, U.S.], Mixed Speech Data 5,000 Hours Code-switching Audio Data Speech Recognition Data AI Datasets, and Global English Speech with Accent Conversational Dataset — Multi-Region Validated Speech with Gender, Age & Metadata for AI & NLP Training. You can compare the best Machine Learning (ML) Data providers and products via Datarade’s data marketplace and get the right data for your use case.

Starts at
$5.80$5.51 / hour
License Starts at
One-off purchase
$58,000$55,100 / purchase
Monthly License Available
Yearly License Available
Usage-based
$5.80$5.51 / hour